Alaska USA Federal Credit Union Main St, Hesperia

Alaska USA Federal Credit Union Reviews

• M

  Miriam Rodriguez
  5

  It is a nice detail to remind me that I already have a year as a client, thank you very much. It is a pleasure to be a member of Alaska Credit Union, they have always treated me very kindly and, above all, good communication, they have an excellent customer service, thank you very much from the bottom of my heart

  Response from the owner

  Hi Miriam, that's amazing to hear. Your membership means the world to us!

• c

  carlos rocha
  5

  Went in there for a loan… and after a disappointing experience I needed up going back due to ease and close to home…. This time spoke to Lida Lujan was amazing knew exactly what to do and how to get it done was able to help me with zero issues and got my loan walked out same day didn’t have to return as everything was finished online… appreciate her patience and knowledge for it all done

  Response from the owner

  Hi Carlos, that is awesome to hear! We’ll make sure that your comment reaches Lida!

• F

  Francisco Rios
  1

  I want to make my last payment on my vehicle they turned me away because I was using a debit Mastercard. Complete bs I will be pulling my money and go to US Bank.

  Response from the owner

  Hi Francisco, we're sorry to hear that. It sounds like you may have been provided some misinformation and we will address this issue with the appropriate personnel. You can in fact make a payment using your debit Mastercard, however, the payment must be made online at pay.alaskausa.org. If you have any questions, please send a good phone number to [email protected] so we can give you a call.

• s

  susan barber
  5

  Always friendly people. But if you dint want to wait long go early they do get busy and dont seem to have enough tellers on duty when they need them.

  Response from the owner

  Hi Susan, thank you for taking the time to review us and share your honest feedback—we appreciate you! We're sorry to hear that this has been your experience. Your comments will be shared with upper management for review.

• J

  Juile jones
  1

  This review is for the employees that work at the main branch in Alaska, or who ever is in charge at the corporate level! Every employee at the Hesperia branch have been more than helpful and friendly. With this being said, the customer service at the corporate level is horrible. I was trying to get an answer regarding my account, and I was getting the run around for over two weeks! I was always on hold for waaay too long! Disconnected a few times, and transferred from one person to another! I was even on hold for one hour-six minutes! TOTALLY UNEXCEPTIONAL! So, after calling at least eight different times, and waisting my precious time, a man finally came on the line to explain my concerns regarding my bank question! Here’s what happened… Basically, I was a co-borrower on my husband’s Alaska USA bank account. The Hesperia, CA branch confirmed that I could withdraw $12k from that account…So I did. I transferred that money to MY Alaska USA account. Well, my absent husband, who is control of our money, disputed that transaction! Great! But, here’s the kicker……… Two weeks later, Alaska USA reverse the charges, and pulled that $12k out of my personal account! With NO, ZERO, NADA communication, regarding this matter!… that $12k vanished!!! I expressed my concerns to the educated sounding man on the phone… saying, “ I never received a phone call, email, text, or even snail mail regarding this issue” He admitted to Alaska USA’s lack of communication, saying SORRY!…I was appalled! I only found out about this incident because I happened to request a monthly bank statement! SO UNPROFESSIONAL AND POSSIBLY ILLEGAL??? But on the flip side, I love the helpful staff at the Hesperia branch, and usually, I am in and out in 5 minutes! That’s the ONLY REASON I BANK WITH ALASKA USA!

  Response from the owner

  Hi Julie, we are sorry to hear about the run around and the long wait time you had to experience. We apologize for not notifying you regarding the reversal on the your account. Please send us an email to [email protected] with your contact information, we are going to look further into this situation and would like to follow up with you. Thank you for the positive feedback regarding the Hesperia branch and bringing this situation to our attention.

• D

  David Hill
  1

  I walked into the credit union, there was two tellers. And one person in the line in front of me. After 5 minutes one of the tellers finished and called the couple in front of me. The two tellers obviously had customers that required a lot of time. In the 30 minutes I waited not once did they request a third teller. I stood at the front of the line for 30minutes before a third teller finally showed up. There was six people in line behind me. I would suggest if you are going to take that amount of time with a customer that you call another teller to a window.

  Response from the owner

  Hi David, we're sorry to hear about your long wait at the branch. We will forward a copy of your review to the management of that branch. If you have any questions or would like to speak to someone further regarding this, please email [email protected] or call us at 1-800-525-9094.

• J

  J O
  2

  My husband had to tell a guy that came in with no mask as he was sneezing and coughing all over the bank, to put on a mask. Shame on all the tellers for not saying a word. They just jeopardized all their patrons by remaining silent! Shame on Alaska credit union!! Not to mention one of the tellers apologies to the guy hacking , coughing and sneezing all over the bank.

  Response from the owner

  Hi Jolynn, we’re sorry to hear that. Please pass our gratitude along to your husband for speaking up. We will be sharing your feedback with the appropriate department for review.

• E

  Eric Schmidt
  5

  Excellent service and connected to the community. It's no wonder all the BEST bankers, finance folks, and banking industry people are leaving other banks to work at AlaskaUSA CU!

  Response from the owner

  Hi Eric Schmidt, we are very happy to have provided you with such a positive experience! Thank you for taking the time to leave a review.

• B

  B.C Ness
  5

  I had many bad experiences at UBC. It made me never want to bank with anyone ever again. I decided to try alaska and they have been nothing but great.

• A

  Austin Greene
  3

  People are very nice but they never have enough tellers. Line is always super long. Feel like I'm at Walmart