Alabama Credit Union Rose Blvd, Northport

Alabama Credit Union Reviews

• S

  Stephy B
  5

  My husband and I had a great experience. Kelly and her manager was so very kind. The credit union was very peaceful. Thank you all for helping us we look forward to performing our business here at this location.

  Response from the owner

  Thanks for taking the time to leave these kind words and are glad you had a wonderful experience. Thanks!

• S

  Susie Palmar
  1

  I am forced to actually give 1 Star. I didn't want to give even that. I have chosen 2 different options on the phone, trying to get SOMEONE to answer my call. I have been on the phone... on HOLD.... for 20 minutes listening to thier commercials and apologizing for the delayed hold time. But, they ask me to please remain on the phone for the next available Associate. This is so disrespectful. And don't tell me it's because of Covid-19. Crazy, Im still on HOLD, while typing in this review. It just told me that, "Your call is important to us and to please stay on the line". REALLY??

  Response from the owner

  Susie, Sounds like we didn’t provide you with the same member service that many have come to know us for. We are sincerely sorry. We pride ourselves on providing exceptional member service. Please email [email protected] when you have a free moment and provide your contact information so we can work to rectify the situation. Thank you, Alabama Credit Union

• E

  Elaine Mathis
  5

  Have always had great customer service inside the bank prior to the Covid-19 virus. I must say this bank has excellant adaptable employees. Excellant customer service continues at the drive-thru.. Ms. Hall the BM and tellers always available and efficient.

  Response from the owner

  Elaine, We’re thrilled you enjoyed the drive-thru experience during the COVID-19 outbreak. We like making our members happy at Alabama Credit Union! Thanks for leaving the positive review, we hope to see you again soon. Regards, Alabama Credit Union

• K

  Kathryn Bigham
  2

  I wish that I could like this location because it is extremely convenient to my house. However, every time that I go through the drive thru the girl in the window never says a word to me. As a matter of fact, 5 minutes ago I sat in the outer lane for 15 minutes and she spoke and took care of 3 different people in the inner lane and never spoke a word to me. I'm furious.

• A

  Andrew black
  4

  I've been banking here for years and only had any trouble a time or two but nothing major. Easy to get a saving and checking account with no fees.

  Response from the owner

  Andrew, We’re thrilled you enjoyed your membership for many years. We like making our members happy at Alabama Credit Union! Thanks for leaving the positive review, we hope to see you again soon. Thanks, Alabama Credit Union

• B

  Bryan McElroy
  5

  Great service for all of your banking needs

• T

  Terrance Andrews
  5

  All the folks at this branch are awesome at what they do!!