Adventure Credit Union Crossings Dr, Grand Rapids

Adventure Credit Union Reviews

• C

  Christian Homrich
  5

  The girls at this Kentwood branch of Adventure Credit Union are very polite, helpful in every way possible, and are fully knowledgeable in every realm of every customer's needs, they also, most of the time, are immediately accessible to any customer whether as a walk-in client or with an appointment( easier and best way), I have never found a delay more than a few minutes at any time I have visited this branch. Also, I have found that this appealing availability is with every employee, and management personnel, at every branch and main office of this credit union... everyone goes above and beyond to fulfill the needs of everyone who walks through their doors, whether a member or a new client looking for an excellent credit union......

• P

  Phil Haney
  2

  Don't like the new location. The "old fashioned" live in person tellers are gone. Replaced by a live "FaceTime" teller on a screen talking to you from the main branch. Compare it to the self checkouts at Meijer. Slower and more complicated to figure out-which buttons to push and which slot to stick what into. Have to prove who you are. Live tellers knew me by name. Their new custom built building is fancy but doesn't have things the previous strip mall location did have like a night deposit box. It is harder to get to and the parking lot is very small. New location has 2 drive thru lanes. One machine is mounted on the side of the building. Guess what? It wasn't set up to accept deposits shortly after the move to that location. The branch manager said that would be changed but since then she left Adventure. I don't know if it ever got changed. I used to drop my signed checks into the night deposit box at the old location on my way past in the morning before they were open and not hassle with the ATM. A teller would then deposit it into my account that morning. That's how a member owned institution should operate. Been a member for decades, seriously considering moving to another credit union.

• J

  Jason Flodin
  1

  The worst bank ever! There's no teller just 2 machines and it will take you about 20 min just to make a deposit. they have people working in the bank asking if you need help with working the machines but they can not help you with any of your banking needs I suggest if you have to use this location just use the ATM I give this location 1 star because I cant give it 0 stars

• R

  Ryan LaVigne
  1

  Applied for a construction loan and it takes a year to not get any information and then they send you a bill for an appraisal. Don't waste your time here!

  Response from the owner

  Ryan- I’m sorry to hear about the difficulty with your loan request. It sounds like your experience was far from our normal level of service. If you’d like to discuss this matter further, please email our Mortgage Manager at [email protected].

• J

  Jordan Spangler
  1

  This is literally the worst bank I've ever done business with. I literally can not wait to move my money from here. Avoid at all cost!

• C

  Cory Bigger
  1

  No tellers just a computer very loud

• A

  Aaron Phillipo
  5

  great bank nice people, fast service

• T

  Terri Keenan
  5

  Very friendly staff. Very fast service.

• F

  Francis Polczak
  2

  Staff Development Day, Wednesday June 29, 2022. All branches closed. Wednesday before the 4 July holiday. Isn't Wednesday normally a business day?? Better to inconvenience the members/customers than to inconvenience the employees, and have this Development Day on a day when the Credit Union is normally closed??

  Response from the owner

  Hi Francis. I apologize for the inconvenience! We rarely ever close our offices for a reason other than a federal holiday or in observance of a federal holiday. We are optimistic that this staff development day will allow us to better serve you in the future. That being said, today (6/29) you can access your Adventure account at one of our ATMs or at a Shared Branch Credit Union. The Shared Branch nearest to our Kentwood office is Rivertown Community FCU located at 211 36th St SW. Wyoming, MI 49548. You can also call or text us at 800.323.2129 for assistance today (6/29). Our offices will be open normal hours tomorrow, 6/30, and Friday, 7/1. We will be closed on Saturday 7/2 and Monday 7/4 for Independence Day.