Abound Credit Union E John Rowan Blvd, Bardstown

Abound Credit Union Reviews

• J

  Joe w
  1

  DO NOT BANK HERE! This “credit union” will do more to destroy your credit than to repair your credit. I banked here for 10 years, until the name change. This banking institution, which falsely claims to be a credit union will ruin your credit. I banked here for 10 years until Deborah, in “Business Resolutions” closed my account for a $2 overcharge to Doctors Without Borders, a charity helping keep people safe during Covid. US Bank is a much better choice. These criminals have no moral compass, and how dare they call themselves a Christian!? (See photo)

  Response from the owner

  Joe, we're pleased to have worked through this situation with you to find a solution. Thank you.

• s

  seabass40004
  3

  They have electronic signatures and you don’t get to read what you sign. Turns out it takes a solid 5 days for checks to clear. Definitely something worth bringing up when opening an account. I have spoke with the branch and expressed my concerns twice now. First time was when I found out they were holding a check for 5 days; Second time was to see if they would cash a $4k check when I have $8k in the bank and they said no it’s still a 5 day hold. The branch will be able to give you my name and info. Ask for the gal who does new accounts.

  Response from the owner

  Thanks for sharing your thoughts. We'd like to know more about what you've experience. Can you please share your name? If you're not comfortable doing it publicly, please email us directly at [email protected]. We're eager to hear from you!

• C

  Courtney Myers
  1

  No username retrieval on the website. Zero way to get in touch with someone on the weekends. Sounds like my business is going elsewhere, as it should have YEARS AGO. Edit: and about your phone call, “customer service” three days later is not an effective solution. There is no legitimate reason why a modern bank shouldn’t have a username and password retrieval feature EXCEPT to keep your members from accessing their accounts without calling you first.

  Response from the owner

  Hi Courtney! We called and left you a voicemail in hopes we could work through the issues you're having. We are eager to connect. Thank you!

• M

  Mary Deason
  1

  Having used credit unions for over 20 years, I find that Fort Knox FCU is a real disappointment. The banking statement is like a dot matrix printout. I was charged $5 for failing to use bill pay one month. I was charged $1 per transaction for using my debit card as a debit card. It seems that I have to use it as a credit card to avoid the charges meaning that I forfeit the extra security of requiring a PIN with my card. They do not even have an interest bearing checking account. The interest on savings is at the absolute minimum level. I cannot find any benefit to me to using this financial institution.

• B

  Bob Dillon
  1

  Used to love Fort Knox Federal until it changed its name and everything about it. The site is even more difficult to use now. No one answers the support number on the site. Abound is NOT the bank of choice!

  Response from the owner

  Bob, we appreciate your feedback. We're enhancing our digital experience and some unforeseen issues popped up, even after testing for weeks. We are working around the clock to take care of each and every Member, in addition to fix our Online & Mobile Banking. Right now, our Call Center is down, due to high call volume. We still want to connect with you. The quickest ways to do so are to private message us on Facebook and include your phone number OR email your phone number to [email protected]. Then, our Member Resource Team can call you directly. We look forward to hearing back from you and working through this together.

• D

  Destiny locke
  1

  I’m so tired of dealing with Fort Knox Federal. Honestly they are a trash bank. From all the over draft fees (even tho I had money in my savings) to not depositing a check I got from my insurance company that I need for repairs. Once I pay off my LOC. I’m done with this bank.

• F

  FallenSpartan
  5

  I never had any problems with Abound Credit Union. All workers are very respectful.

  Response from the owner

  Thank you for sharing your feedback about us at Abound! We're pleased to hear of your always-positive experiences. Thanks again.

• D

  Donna Browning
  5

  The people who work here are always friendly and helpful. Most of the time they know it's me without me having to tell them.

• A

  Angelique Ferguson
  1

  NOONE EVER ANSWERS THE ONE NUMBER THEY HAVE! SO FRUSTRATING!!!!

  Response from the owner

  Angelique, thank you for the feedback about your wait. We certainly want to address this. We are in the process of reaching out to you now and are eager to address your situation. Thanks again.