Abound Credit Union Walmart Dr, Campbellsville

Abound Credit Union Reviews

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  Joshua Sexton
  1

  **Update: Megan called me from Abound CU and was extremely helpful. I am still solid in my view that Abound should be much easier to do business with for all of the reasons I stated above, but I do give them credit for reaching out to try to learn about my frustration. Hopefully they will update/change some policies and/or procedures to make them easier to recommend to friends/family. Great job, Megan! (Original Post) Absolutely the most preposterous financial institution I have ever dealt with. I joined to receive the benefits of the credit card with 5% cash back on fuel, but their online banking system is archaic and the only way to set-up auto pay is through ACH, but you need to call to set it up. Additionally, I needed to make a payment via debit card from another financial institution to avoid penalty, but they will only allow the minimum amount due for a phone payment, so therefore forcing me to pay interest. In addition to all of that, I had to pay $15 for a processing fee to pay over the phone. I will say that their cash back on fuel is the best in the country, but it's only after dealing with all of these other ridiculous policies that you can reap those rewards. Very disappointed with them and their staff that seems to not care as well. **Update: Megan called me from Abound CU and was extremely helpful. I am still solid in my view that Abound should be much easier to do business with for all of the reasons I stated above, but I do give them credit for reaching out to try to learn about my frustration. Hopefully they will update/change some policies and/or procedures to make them easier to recommend to friends/family. Great job, Megan!

  Response from the owner

  Hi Joshua! We have attempted to call you. We left a voicemail to chat about your situation. Please call us back at your convenience. We are eager to connect. Thank you!

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  Poormansden Store
  5

  I’ve been with Abound this time about 5 yrs. I didn’t like the way the young lady in the back at customer service treated me but the people at the counter are mostly nice. I asked about a car or getting a car loan and told the lady I was just asking said I didn’t want her to pull my credit she did and now there’s a hard hit on my credit report so be careful careful. While I was not happy an Abound expert reached out to me to resolve the issue. Great bank!

  Response from the owner

  Hi there, we're eager to connect with you and learn more about this situation. We will need to know your name, in order to do so. Can you please email us at [email protected] and we will find out further details and reach out to you? We value your Membership and certainly want to do right by you. Thank you!

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  Morgan Sherrill
  1

  Would not recommend getting a vehicle loan through Abound Credit Union, I had Gap Insurance on my vehicle. I totaled it and was told they would pay the remaining balance off. I was lied to and got the run around every time i called about the Loan. Wrecked the vehicle in April 2021 and it took them till September of 2021 for Gap insurance to pay their part and didn’t even pay it completely off, and while waiting for Gap to process they turned it over on my credit. I will never have another loan through them again, and won’t be referring anyone else there.

  Response from the owner

  Hi Morgan! On our side, we've done everything possible to get your loan balance paid. Due to the loan to value, we were unable to cover it fully (including working through your warranty with Allied). We understand this isn't an ideal situation for you, but at this point our hands are tied. As we've made you aware, our Member Solutions department is willing to work with you on an arrangement for repayments. Thank you.

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  Carolyn Edwards
  1

  I have drove from Lebanon twice now to use their ATM. Both times it was broke. They can change their name all want but still need to improve their service.

  Response from the owner

  Carolyn, we're sorry that our ATM was down during your recent visits. Unfortunately, our machine was vandalized and required extensive timely repair. It is now up and running. Thank you.

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  Michele Goode
  5

  I got everything I was looking for in one trip! Great customer service!

  Response from the owner

  Michele, we greatly appreciate your kind review! Thanks so much for the 5-stars!

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  Adrieanna Wethington
  1

  I have a loan with Abound Credit Union(been there about 3 years), when I go to pay my payment I always go through the drive thru. Never in my life have I had bad customer service at a bank until now. I debated on writing a review but after today’s service I thought I should. Pulled in I was the only car in drive thru.(until I send my payment In, then another car pulled in) Sent in my payment, waited for a teller to say hello, how are you, anything... so i hit the call button (I don’t hit it a lot because in the past I’ve been asked not to because they know when I’m there ) a teller came on and said she would have my receipt out in a minute and turned her screen off. Then send the tube back out and told me to have a great rest of my day. (Very rudely) This isn’t the first time I’ve been waited on and had a bad experience. It’s almost every time! I can understand having a bad day or if your busy and rushing. But you don’t take it out on the customers.

  Response from the owner

  Adrieanna, we apologize for the type of communication you recently received while in our drive-thru. Your situation has been shared with upper-management, who is addressing this. In addition, a manager will be calling you directly, using the updated phone number you've provided for us in our system. We're eager to connect with you and work through this. Thank you.

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  John Vanhook
  5

  Great place to bank. Super friendly people. Always great rates on loans. Been banking here for 20+ years.

  Response from the owner

  John, this is awesome to hear! Thanks for taking the time to share your review of our Abound Campbellsville Branch. We're able to keep our loan rates low because of our awesome Membership and Members like you. Thanks again!

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  Brandon Fox
  1

  Although they have great loan rates I swear they make it so hard to do business with them. Trying to setup automatic payments with them is a pain. Good luck getting anyone to help you inside. It's like dealing with the dmv. No offense to the dmv... 🙄

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  Mason
  2

  Didn’t welcome me when I walked in and when I got to the window the teller was very Grouchy And was very smart Alec

  Response from the owner

  Mason, thanks for sharing your experience with us. We want to learn more about your situation and how we can make this better. We're eager to connect with you, but need to know your last name in able to identify you in our system for contact information. If you're not comfortable sharing here, please send us an email at [email protected]. Thank you!

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  Sandra Schmidt
  2

  Still waiting on checks I ordered over 6 weeks ago. When trying to call, the longest hold time was 1 hr. 10 minutes before i just gave up and hung up. Ridiculous!