Abound Credit Union W Elizabethtown Rd, Leitchfield

Abound Credit Union Reviews

• L

  Lisa Drake
  5

  Abound in Leitchfield has the best staff!! They are always so helpful and friendly!! They service all of my banking needs!! I’ve been a happy member for the past 7 years!! Oh, and I love the new purple color!!

  Response from the owner

  Lisa, thanks for trusting our Abound Leitchfield team for the past several years. Our group is passionate and trustworthy. We're so pleased to hear you feel it, too! SO happy to hear you're a fan of our brand color purple. We think it's fun! Thank you, again for the generous review!

• J

  Joe w
  1

  DO NOT BANK HERE! Abound is now run by criminals. This banking institution, which falsely claims to be a credit union to help repair your credit, will ruin your credit instead. I banked here for 10 years until Deborah, in “Business Resolutions” closed my account for a $2 overcharge to Doctors Without Borders, a charity helping keep people safe during Covid. US Bank is a much better choice. These criminals have no moral compass, and how dare they call themselves a Christian!? (See photo)

  Response from the owner

  Joe, we're pleased to have worked through this situation with you to find a solution. Thank you.

• T

  Tammy Pierce
  5

  Abound credit union Leitchfield location, has the friendliest staff and loan officers. We have been banking with them for years. Heidi and the rest of the crew go above and beyond to make sure we receive excellent service.

  Response from the owner

  Tammy, we love seeing these 5 stars for our Abound Leitchfield Branch. Heidi is a great leader and has an awesome Member-loving team. Thanks for taking the time to share!

• K

  Kathryn Goodman
  5

  Best bank around! Everyone at the Leitchfield office is always so helpful and willing to go the extra mile!

  Response from the owner

  Kathryn, a huge thanks for the awesome review of our Abound Leitchfield Branch! We love hearing how helpful our team has been for you. Thanks again!

• M

  Mandy Raymer
  5

  ABOUND HAS BEEN WONDERFUL TO MYSELF AND MY FAMILY. HEIDI AND STAFF AT LEITCHFIELD ARE AMAZING! VERY HELPFUL AND SWEET!!

  Response from the owner

  Mandy, thanks for taking time to share such an awesome review. We love seeing the 5 stars for our Abound Leitchfield branch. Thank you! We will pass along the great review to the team.

• A

  Andrew Bryant
  1

  Terrible customer service. I called to have my account unlocked after my password was entered wrong. I wait 30 minutes on the phone only to be connected to someone who didn’t care and treated me as a nuisance. Then she transfers me to her supervisor and I recieved the same treatment from someone with the same attitude. It feels like they hate their job. Anyways. I finally convince them I am who I say I am and they say I need to reset my password in which they sent me a code. The code was invalid. I entered it exactly as it appeared including caps. And after 3 failed attempts it locks me out again.i call again and after 20 minutes I decide it’s not worth it and go to sleep. Customer service is just not what it used to be. I will be withdrawing my funds and closing my accounts. ****EDIT**** I sent them an email yesterday since my work hours do not align well with their hours,:however, they have not responded and I feel they never will. The only time they care is if you leave a negative review. This is false concern for my satisfaction because if they truly cared for their customers they would reply to ALL emails, not just those who complain.

  Response from the owner

  Izzy, we want to work through this situation with you. Unfortunately, without your last name, we're unable to locate you in our system to give you a call. If you'd like for us to call you, we would need you to either send us your phone number or last name. If you're uncomfortable doing so here, you're welcome to send us a private message on Facebook or an email to [email protected]. We look forward to hearing from you.

• A

  Arysta Perkins
  5

  Tiffany was awesome and helped me so much with all my banking stuff!!!

  Response from the owner

  Arysta, thank you so much for sharing a great review of our Abound Litchfield Branch. We're happy to hear how helpful Tiffany was for you. She's great! Until next time ... thanks again!

• D

  Dan
  2

  I'm a member of Ft Knox FCU. Only because of their banking services, Their customer service is likely the most unfriendly I have ever dealt with. Can't wait till WellsFargo brings their bank branch locations to KY.

• M

  Mona Ful
  5

  Natoshia has gone over and beyond normal expectations to take care of our needs and accounts. She deserves recognition. We recommend her for employee recognition with the company. Her diligence and expertise has insured we will continue to do business with FKFCU.

• P

  Pam Stivers
  5

  I've been a member here since 2011, everyone is very nice. I don't understand why when you want to get a loan you got to give them money and you got to make payments on the money you had to give them, it makes no sense.