Abound Credit Union Kelly Dr, Bardstown

Abound Credit Union Reviews

• M

  Mic
  2

  I want to start off by saying Stephanie was so helpful and friendly on the phone. I purchased a car from Conway Heaton on 5/6/22, my first payment was due 6/20/22. I called once a week to get my account number/ 10 day payoff amount. I called on 6/14/22 (a week before my payment was due) still my account hadn’t been created. I called again 6/17/22 to see if my account was there and she told me my account didn’t get created until the day before around 5pm. She helped me pay my car payment online and was so helpful and apologized for the delay. My payment didn’t get processed until 6/22/22, the day I received my account paperwork in the mail. If I hadn’t kept calling I would have a late payment waiting to get my account number to pay my loan. I just refinanced my loan through Lincoln National and paid off my account with Abound.

  Response from the owner

  Mic, thanks for sharing your situation with us. We are working as quickly as possible to expedite our loan closings. Like others through the pandemic, we’ve struggled to meet consumer demands but certainly recognize the gaps that need to be filled. If you’d consider choosing Abound again, we’d certainly welcome you back with hopes that our backlog has lessened. We understand your frustration and appreciate you for trusting us with your loan. Also, thank you for the kind words about our Team Member Stephanie. She and others are working very hard.

• b

  billy ezell
  5

  I'm not much on revenues. But today was a great day at your branch . I came in to open a credit card account. And Sloan Seeger was right on top of it. He got me the limit I ask for. All paperwork was signed sealed and delivered in a timely manner very nice young man. You did a good thing 👏 on making him part of your staff . Job well done. I'm new to your bank and I just hope that the rest of your staff is as kind and good as Sloan.

  Response from the owner

  Billy, thank you for such an awesome review of our Abound Bardstown Branch! We agree, Sloan is a great asset to our Credit Union and Members. We'll make sure he sees your kind words. Thanks, again!

• s

  shane hamilton
  5

  My experience today was much easier and certainly more streamlined than I could’ve imagined!! There’s a reason I’ve banked with Abound for so long now. The assistance I received from Sloan S. made the whole process simple and stress free, keep up the good work!!

  Response from the owner

  Shane, we are pleased to hear that your experience at our Bardstown branch was stress free! We are glad to have Sloan as a part of our team! We look forwarding to connecting with you again! Thank you!

• E

  Ellery Phillips
  5

  Sloan Seeger helped me a couple different times. He was helpful and kind alone with everyone else there. I feel at ease when I have a situation that they are handling. Couldn't ask for a better banking experience. A solute abound credit union.

  Response from the owner

  Ellery, thank you so much for taking the time to share about your positive experience at our Abound Bardstown Branch. Sloan is known for going the extra mile for Members. We are grateful to have him! We'll share your kind words with him. Thanks, again!

• J

  James M Newton
  5

  I have been a member here for years. Me and my wife recently purchased used vehicle for our family at a local dealership in Bardstown,KY. I meet Sloan Seeger at our local branch for loan assistance. He was great to work with, answered all our question and helped us understand the whole process. He made the whole process so easy. If you are looking for vehicle and needing a auto loan, I highly recommend getting ahold of Slogan Seeger at the main Abound Credit Union Bardstown Branch. 👍🏻

  Response from the owner

  Jamie, thank you for taking the time to leave this awesome 5-star review of our Abound Bardstown Branch! Sloan is a rock star. We're glad you two could connect, resulting in you getting exactly what you needed!

• B

  B Sallee
  5

  All of the staff at Abound are very knowledgeable and so friendly. I am always greeted with a smile and a feel like I’m in good hands. Keep up the great work!

  Response from the owner

  B Sallee, thank you for the awesome review and kind words. We agree, our Bardstown team is phenomenal! Thanks for trusting our team. We hope to see you again, soon!

• d

  dave corder
  5

  I always have excellent customer service when going to Abound! Alishia always goes above and beyond. Always takes time to listen to any concerns I may have and offers great advice. Highly recommend Abound!!

  Response from the owner

  Dave, we love hearing your kind words about Alishia at our Abound Bardstown Branch! She's a rock star Branch Manager. We will make sure she sees this sincere review. Thank you for trusting Alishia AND Abound!

• T

  Tanner Richmond
  5

  Great experience with Alishia Schweinhart as always. She made the process of getting a loan quick and easy. Thank you for the help.

  Response from the owner

  Tanner, thank you so much for your awesome review of our Abound Bardstown Branch. We're pleased to hear how easy your loan experience was with us. Alishia is incredible! We look forward to connecting again!

• E

  Elissa Berry
  1

  Absolutely the WORST place I have ever banked. I’m currently in the process of transferring funds. Had a situation where I needed to make a payment and they straight up will not allow me to pay the bill. Just keep getting the run around. If this bank is worth anything at all then corporate needs to do a clean out the workers in the bank on Kelly Drive. (Now with this being said I went to the bank across town whom is also Abound in the Walmart and would you know they allowed me to pay my bill.) So not only bad service at Kelly Drive, but then one of the employees spit an attitude with me on the way out the door. Mind you I’m also a military vet and this used to be FORT KNOX CREDIT UNION. I will also be making a few of my military calls to have this bank listed as non friendly towards the military.

• D

  David Buie
  1

  I saw all the negative reviews just moved to bardstown from elizabethtown never had a problem there. This branch is god awful, I’ve had Fort Knox for like 20 years not a great bank but okay, don’t go here