4Front Credit Union May St, Charlevoix

4Front Credit Union Reviews

• B

  Brendan Toton
  5

  I've been with this bank for, like, fifteen years. They've always been incredibly helpful and understanding for all of the various phases of my life so far. They've really helped me build and maintain some credit, and always offer great interest rates. I love the flexibility of having a small town bank while also now having the perks of having a larger bank with an app and online banking. The tellers are always friendly, many of whom I've known for years. Never had any substantial problem.

  Response from the owner

  Brendan! Thanks very much for taking the time to leave us such a positive review and thank you for entrusting us to your finances for 15 years! We look forward to serving you more in the future!

• L

  Lee M
  2

  I did not have good experience with the mortgage dept. I'm pretty sure I could have gotten a better offer and experience with another lender. The homebuying process is stressful enough you would think they would do something to make easier instead they offered zero guidance and responses were often curt.

  Response from the owner

  Hi Lee. We greatly appreciate your feedback. We're very sorry about your experience with our mortgage department. We strive to provide our members with the highest level of service but occasionally we do miss, and we apologize for that in this instance. We would love to learn more about the issues you faced. Please feel free to call or text us at 800.765.0110. You can also contact us by visiting https://www.4frontcu.com/contact where you can utilize our live chat feature. We take our member feedback very seriously and are looking into the issues. We hope that you will give us another chance. Thank you again for taking the time to inform us about your experience, Lee.

• W

  William Walker
  2

  Great bank, but the ability to get a question answered quickly (which I needed) and trying to call in is a major fail. 4Front Board, add more staff to answer phones. Sorry, but it is really not member friendly to have an automated service drop you into a non-answered ringing phone.

  Response from the owner

  Hi William. We greatly appreciate your feedback. We apologize that you had trouble get through to someone on the phone. Due to the most recent stimulus checks that came out this week, we're experiencing very high call volumes and for that we apologize. We have a number of ways our members can get ahold of. We would encourage you to also try utilizing our texting feature as well as our live chat feature available on our website. Both options can be found here: https://www.4frontcu.com/contact Thank you again for taking the time to inform us about your experience, William. We look forward to serving you more in the future!

• A

  Aaron Moore
  5

  Great place to do business with. Very friendly and helpful staff.

  Response from the owner

  Thanks for the great feedback, Aaron!

• L

  Laura Dhaseleer
  1

  All I can say is they don't do there job and getting your money back from fraudulent transactions good luck

  Response from the owner

  Hi there, Laura. We greatly appreciate your feedback. We're very sorry about the experience you had regarding some fraudulent transactions. We strive to provide our members with the highest level of service but occasionally we do miss, and we apologize for that in this instance. We would love to learn more about the issues you faced and try to correct any wrongs that may have occurred. Please feel free to call us at 800-765-0110 or text us at 231.412.3399. You can also contact us by visiting https://www.4frontcu.com/contact where you can utilize our live chat feature. We take our member feedback very seriously and are looking into the issue.

• N

  Nicole Van
  1

  I had a simple question but one that isn’t answered on their website. Tried to call and was put on hold and disconnected twice and the third time the phone just rang and was never answered. 20 minutes later I gave up, pretty bad customer service if you ask me.

  Response from the owner

  Hi there, Nicole. We greatly appreciate your feedback. We're very sorry about your experience with our contact center that resulted in what appears to be some dropped calls. We strive to provide our members with the highest level of service but occasionally we do miss, and we apologize for that in this instance. While there's no excuse for dropped calls or unanswered calls, our contact centers are experiencing very high call volumes right now and are working to get to those calls as quickly as possible. I would encourage you to also contact us via text or through our online chat feature on our website. Both options can be found here: https://www.4frontcu.com/contact. We take our member feedback very seriously and are looking into the issue. Thank you for taking the time to leave us a review about your experience, and we hope that you will give us another chance.

• N

  Nomad
  5

  The people working here are life savers.

  Response from the owner

  Hi there, Nomad! Thank you for taking the time to leave us such a great review! We're so happy our folks were able to help in your time of need! We look forward to serving you more in the future!