1st National Bank E Main St, Lebanon

1st National Bank Reviews

• L

  Laydasha Collins
  1

  I only clicked a 1 star, because there isn't a zero. Worst bank in the general area. Employees are ignorant and rude and they always having problems with their systems. Management has no clue what they are doing, or they just don't care. Doesn't really matter why, in the end, you will be left holding the ball. Then in 4-6 months, when you are fed up with it, you will be on here posting a 1 star and an angry post too. You don't have to be a part of that sad, tired story. If you bank with them, you did so against all this advice, and you get what you deserve. There is better out there for you and your money for sure. Find it.

• J

  Jason Neal
  1

  There are good people who work here, but serious problems with their debit card services. This is what you should prepare for when choosing this bank: Your card will randomly not work. It will happen at the worst possible time, like when you are at the grocery store with a cart full of groceries, or when you are renting a car and getting ready to leave on a trip. When you call, they will direct you to their card services representative who has skill level zero of problem solving, or communicating. She will become rude and yell at you and you will hang up with nothing accomplished wondering why you ever trusted them to keep your money for you. You will still be sitting there needing to pay for goods or services, and wont be able to do so, with zero understanding of the problem, or the path to resolution. There are better choices for long term banking that exist for sure. The reader should take the time to do the research of pros and cons, carefully. And now queue the automated customer response that they send to all negative reviews. ;)

  Response from the owner

  Hi Jason! Thank you for taking the time to bring your issue with our debit card services to our attention. We are sorry you have had a poor experience using our debit cards and with our customer service representatives. We take these issues very seriously and work hard to make sure issues are resolved in a timely manner to provide the best experience for our customers. We hope you've had a much more positive experience and have a wonderful weekend.

• C

  Collin Payne
  1

  DO NOT USE THIS BANK. I would give 0 stars if it were possible. This bank is the least reliable, schemey, and just downright unprofessional bussiness let alone a bank, who you're supposed to trust with your money, Ive ever heard of. Garbage customer service, Garbage policies, and a bare minimum of effort by every emoloyee involved. DO NOT USE THIS BANK. THEY WILL SCREW YOU OVER

  Response from the owner

  Thank you for letting us know about what you were experiencing. We are so glad for you allowing us the opportunity to address your concerns and rectify the situation. 1st National Bank is always here to help if you have any other problems or questions in the future.

• S

  Sam James
  1

  Shopped at Walmart so they unalived my card. Everyone shops at Walmart. Should have kept your cheaper rent. Now you’re losing clients. You guys should have called off knowing you just cancelled every card with a Walmart order on it.

• G

  G Davis
  5

  If you want a home town community bank this is the place to go. Great personal and friendly service and convenient locations.

• M

  Mary Kay Junis
  4

  I’ve been with this bank for a few years and I really enjoy the kind, knowledgeable staff and their benefits programs. It’s not intimidating.. like my last bank. I think it’s a very comfortable environment to ask questions and walk in when I need to! They were also very helpful and fast acting when my card got lost, I called and they helped me handle the situation before anything could happen to my money.

  Response from the owner

  Hey Mary Kay Junis, I am ecstatic to hear you love 1st National Bank! Our team works really hard to handle any situations immediately and I am so glad that you are happy. If there is anything else we can do to make your banking experience even more amazing please let us know. In the meantime, I will be sure to let our staff know how much you appreciate them! Thanks for your review!

• R

  Rusty Allison
  5

  My daughter's bank card was lost and it took a single, 3-minute phone call to put a freeze on it until we find it. No menu tree, no hold time, no fees; just straight to a human (Jessica) who was very courteous, quick, and helpful. With today's businesses racing to "automation," this is how you separate yourself from the herd! Great experience!

  Response from the owner

  Thank you Rusty! We love being a small town community bank where our clients get five star treatment every time while being able to offer the same technology in both online banking and our mobile app with check deposit.

• J

  John John
  1

  I have been in 1st national bank for 2 years , today i ask for a loan for my first home and Brenda told me they cant help me with a loan because my score is 547 and has to be 660. The house i want worth 38,000$, i got 20,000$ for the downpayment, and i think is more that the half of the value of the property i want to buy. Iam very disappointed with the bank, cant belive they cant help me, iam bringing more than the half of the value of the house. But God is good all the time, HE will open a door in other place.

  Response from the owner

  Hello John. We are sad to hear about your experience applying for a loan. We want to help every customer bank their best. If you could provide us with more information, we would be glad to see if we can be of assistance. Please reach out to 513-932-3221 so that we can better assist you.

• M

  Mike Hunt
  5

  The extremely handsome man in the drive thru is always super helpful and knowledgeable in banking. He's a no-nonsense banker, and is very quick with my transactions.

  Response from the owner

  Hi Mike! We are pleased to hear you are happy with your experience with us at 1st National Bank. We strive to provide the best products and services to all of our customers. Have a great day!

• A

  Amanda Depew
  5

  Jessica is amazing and was so helpful. She is very professional & explains everything so well. Her branch is very lucky to have her!!

  Response from the owner

  Amanda, Thank you for reaching out and letting us know what great service you experienced at the Lebanon Colony Square Branch! We will be sure to let Jessica know and I think we are very lucky to have her too :-)