1st Advantage Federal Credit Union Commons Way, Williamsburg

1st Advantage Federal Credit Union Reviews

• B

  Bae Owens
  5

  The best possible people to bank with! I have been a member since I was 16/17 years old. Liana K has been my person for forever! Extremely professional, courteous, and fast!!! Thank you so much for years of satisfactory customer service!!!

  Response from the owner

  Hi Bee, we are happy to hear you had a great experience with Liana. We strive to always deliver a great customer service experience to members. Thank you for your continued membership. – 1st Advantage

• C

  Crystal Green
  1

  Half the time mobile banking and online banking doesn't work. I tried calling 5 times on my lunch break, pushed 5 no answer just dead silence. No live person to speak with. I also have Capital One banking and I have never had any problems with them, live person anytime. I got a credit union account to be able to deposit cash since that is the one thing I can't do with Capital One. I will have to find me another bank to deal with.

  Response from the owner

  We appreciate your feedback and apologize for your recent experiences. This is not the level of customer service we strive for. We have been experiencing higher than normal call volumes. We’d like to learn more about your visits, please email us at [email protected], we look forwarding to hearing from you soon. – 1st Advantage

• E

  Erika Bresee
  5

  Lisa was exceptionally helpful and friendly on the phone and helped me whale care of my transaction in a timely manner. I always love going into First Advantage and seeing smiling faces who are eager to help!

  Response from the owner

  We appreciate your feedback and thank you for your membership!

• R

  Ron Sheffield
  5

  1st Advantage Credit Union is a breath of fresh air in the Williamsburg banking scene. A special 'thank you' to Lisa McKee, David Wright, and Marie Bautista for their fantastic customer service!

  Response from the owner

  Thank you for the feedback and kind words!

• T

  Taken by Taylor Photography
  5

  Liana & Lisa are always so informative and helpful. They work very efficiently and it is always a breeze working with them. So lucky to be apart of such a fantastic branch!

  Response from the owner

  Hi Taylor, we are happy to hear you had a great experience with Liana & Lisa at our Williamsburg Commons Branch. We strive to always deliver a great customer service experience. Thank you for your continued membership. – 1st Advantage

• L

  Larry Molnar
  1

  I am thoroughly disgusted with their service. Because they made a "technology change," I cannot make a payment over the phone. Worse, I cannot get a customer service representative on the phone for two days in a row. The website doesn't work either due to this change. I've been on hold again for over 20 minutes. Yesterday, I was on hold for about 20 minutes and then they said to leave a message. Really?? This is ridiculous and very poor service. I guess I need to move my loan since they clearly do not care about me as a long time customer. Update: 23 minutes on hold and then the call was disconnected. Unbelievable!!

  Response from the owner

  Hi Larry, we appreciate your feedback and apologize for your recent experience. We would like the opportunity to learn more about your Online Banking trouble and see how we can help. Please email us at [email protected], we look forwarding to hearing from you soon.

• m

  mehmet Tuvas
  4

  They are great with all of my loan needs. It is a best choice for first time car buyers. This is where I borrowed loan for my first time as well . My car loan allowed me to strength my credit history. Many of my friends also uses 1st Advantage FCU and so far so good

  Response from the owner

  Thank you for the feedback and loyal membership!

• J

  Jenny Calix-Garcia
  5

  Anna Malara at the Newtown Branch was awesome. She was very professional and knowledgeable. My experience with her was awesome.

  Response from the owner

  Hi Jenny, we are happy to hear you had a great experience with Anna at our Newtown Branch. We strive to always deliver a great customer service experience. Thank you for your continued membership. – 1st Advantage

• R

  Robert Waldram
  2

  For a month too busy to answer phones...yet still took 4 day holiday then back to cant get theough mon...service means at some point put in effort to do what it takes to catch up

  Response from the owner

  Hi Robert, we apologize for the inconvenience. Please email us at [email protected] so that we can better assist you. We look forward to hearing from you and thank you for your continued membership.